Shipping policy

Last updated: September 11, 2026

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days; we will notify you by email if there is a significant delay.

Shipping Rates

We currently offer free shipping on all orders, worldwide.

Estimated Delivery Times

Delivery times are estimates measured from the date of shipment (not the date of order) and are not guaranteed. Actual delivery times may vary depending on your location, local customs processing, and other factors outside our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive this email.

Customs, Duties, and Taxes

For international orders, your order may be subject to import duties and taxes, which are levied once the package reaches your country. PureGlow is not responsible for these charges if they are applied; they are the responsibility of the customer. We recommend contacting your local customs office for more information before placing your order, as customs policies vary widely by country.

Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us at volcanicfilters@outlook.com as soon as possible — we cannot guarantee a change once the order has entered processing.

Lost, Delayed, or Stolen Packages

We are not liable for packages that are lost, delayed, or stolen after being marked as delivered by the carrier. If your tracking shows an issue, please contact us at volcanicfilters@outlook.com and we will do our best to assist you in resolving it with the carrier.

Questions

If you have any questions about your order or this Shipping Policy, contact us at volcanicfilters@outlook.com.